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Appearing confident will help to alleviate nerves. Stand tall and smile.

If you’re confused about a task or request, ask relevant questions for clarity.

Using outdated expressions in email can sound stuffy.

An untidy appearance can jeopardise your credibility.

It’s hard to convey tone through email or text. Pick up the phone to clarify if unsure.

A noun is the name of a person, place, thing or idea.

When explaining complicated concepts, use anecdotes and practical examples.

Constructive feedback is a positive way to give feedback. Practise being tactful in how you deliver suggestions.

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