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If you’re confused about a task or request, ask relevant questions for clarity.

It’s hard to convey tone through email or text. Pick up the phone to clarify if unsure.

Constructive feedback is a positive way to give feedback. Practise being tactful in how you deliver suggestions.

Honesty is important in communication for bonding and gaining respect.

When making a phone call, ask the other person if it’s a suitable time to speak before diving into a conversation.

Expressing appreciation goes a long way to developing trust and respect.

Build rapport by matching the person’s behaviour.

Assign tasks directly and clearly. People work best when they know what is expected of them.

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