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Using outdated expressions in email can sound stuffy.

A noun is the name of a person, place, thing or idea.

An adjective is a word used to describe something, such as ‘large’, ‘purple’, ‘friendly’.

Paragraphs, bullet points, numbered lists and sub-headings all help to make a document easier to read.

A verb can express a physical action, a mental action or a state of being.

Add a call to action. This will help your reader to achieve what your communication intends.

Use the 5W+H formula to help you cover all required information: who, what, when, where, why, how.

Pay attention to names and titles. ‘Beth’ wouldn’t like to be referred to as ‘Bob’.

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